Terms & Conditions

Detailed description of goods and/or services 
Bosman Wines UK Ltd (BFV-UK) is a business in the wine industry that markets wine.

Use of this website

In the United Kingdom it is an offence to supply alcohol to persons who are under the age of 18. You are therefore only allowed to use this website if you are over the age of 18. If you are from another country of residence, you need to be over the relevant legal drinking age. Be sure to exit this website immediately should you not meet the requirements.

Pricing


All prices quoted are inclusive of UK VAT. Prices quoted are per bottle or per case, as indicated. BFV-UK reserves the right to vary prices at any time, without notice.

Intellectual property

Unless clearly stated otherwise, BFV-UK is either licensed or owns all the content which appears on this website. This includes logo’s, trademarks and copyright material. You are in no way allowed to use intellectual property belonging to BFV-UK unless written consent from BFV-UK was permitted under the South African and international laws.

Files and content provided

We grant you permission to use content which is expressly stated are available for download on the BFV-UK website.

It is the responsibility of the user to scan the documents for viruses or other faults and defects. Should there be any damage to your computer or software arising from downloading from this website, it is at the user’s risk and responsibility to repair as BFV-UK cannot guarantee that any file obtained from this website is free from viruses.

BFV will not be liable for any damages of any kind arising from the use of this site, including without limitation direct, indirect, incidental, punitive or consequential damages.

For your convenience, BFV may include links to other sites on the Internet that are owned or operated by third parties. When linking to such a site, you do so at your own risk. The inclusion of any link on the BFV website does not imply that BFV endorses the linked site.

Acceptance


BFV-UK shall acknowledge your order via email. Acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order. BFV-UK reserve the right to refuse any order under a case (6 bottles) of wine. BFV-UK cannot sell wine to anyone under the age of 18 years. Orders may not be transferred from you to any other person.

Delivery policy


Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email or telephone. The courier company BFV-UK use is FedEx.

Insurance


BFV-UK products are insured to the point of delivery.

Export restriction


The offering on this website is available to United Kingdom clients only.

Cancellation


An order is considered cancelled once you have notified BFV-UK and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left BFV-UK premises. Orders may be cancelled by calling BFV-UK on +27 21 873 3170, or by e-mail taste@bosmanwines.com.

Return policy


The provision of goods and services by BFV-UK is subject to availability. In cases of unavailability, BFV-UK will refund the client in full within 30 days. BFV-UK guarantees the quality of all products supplied, and your satisfaction is the foremost priority. If for any reason you are dissatisfied with your order and the quality of products, please contact BFV-UK and return the items at your cost within fourteen (14) days of delivery of your order. If BFV-UK finds that the items were faulty in any respect when delivered to you, BFV-UK will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of the receipt of the returned items.  You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

Refunds policy


Where you have paid by credit card, BFV-UK will process any refund to the credit card used for the purchase. In any other case, BFV-UK will refund you by EFT transfer.

Wine Club membership

When signing up for the Bosman Wine Club, you agree to having your credit card charged on a quarterly basis for your quarterly wine delivery. Your credit card will always be charged in the beginning of the months of February, May, August and November. If your credit card on file has expired or proves to be unsuccessful, you will personally be contacted via telephone or email, requesting you to update your credit card details online.

Payments will be processed via Stripe, a PCI certified mechanism. More information about Stripe and credit card transactions are contained in the BFV-UK privacy policy also available on this website.

Your privacy and personal information

BFV-UK takes the utmost security measures to protect your personal information. This is elaborated in greater detail in our privacy policy also available on this website.

It is however important to note that you accept the inherent security risk of dealing online when supplying us with personal information through the BFV-UK website. When registering as a Bosman Wine Club member through this website, you will receive a password. It is your responsibility to keep this password confidential. All transactions and activities that occur using your password is your responsibility and you must notify us immediately should you notice any unauthorised use of your password.

We reserve the right to disclose information about users of this website to third parties provided that the information is anonymous and not personal.

Payment options accepted


Payment may be made via Visa, MasterCard or American Express credit cards or by bank transfer into the BFV-UK bank account, the details of which will be provided on request. BFV-UK will send you an electronic tax invoice via email once your payment has been successfully processed.

Merchant Outlet country and transaction currency


The merchant mechanism is based in San Francisco, California and the transaction Currency is British Pounds (GBP).

Country of domicile


These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of the BFV-UK’s site or any orders placed with BFV-UK. If you are however a resident in Northern Island, you may also bring proceedings in Northern Ireland and, if you are a resident of Scotland, you may also bring proceedings in Scotland. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Variation


BFV-UK may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is operated by BFV, South Africa. BFV-UK with registration number 10230541 and is owned by more than one shareholder.

Customer service


Please contact BFV-UK should you have any questions, suggestions or comments.  BFV-UK appreciate your patronage and will strive to provide you with exceptional service.

Bosman Family Vineyards (BFV-UK) contact details


Website: www.bosmanwines.com

Email: taste@bosmanwines.com

Telephone: +27 (0)21 873 3170

Fax: +27 (0)21 873 2517